Return & Refund Policy

At FVRT Fragrance, we take great care in crafting and packaging every order. Due to the personal nature of fragrance products and hygiene considerations, we are unable to accept returns or exchanges on opened or used items.

Returns

We accept returns only in the following circumstances:

• The product was damaged during transit.

• The wrong product was delivered.

• The product is defective upon arrival.

To be eligible, you must notify us within 48 hours of receiving your order and provide clear photographs or videos showing the issue.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used fragrances

• Products with broken seals

• Gift cards

• Discovery sets that have been used or sampled

• Items purchased during promotional or clearance sales

Refunds

Once your claim is reviewed and approved, a refund will be processed to your original payment method within 5–7 business days.

Shipping charges are non-refundable unless the error was caused by FVRT Fragrance.

Exchanges

We only replace items if they arrive damaged, defective, or if an incorrect product was shipped.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For return or refund requests, please contact us at:

Email: support@fvrtfragrance.com

Please include your order number and photographs of the product and packaging to help us process your request promptly.